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JOB SPECIFICATION

Role:                Sanlorenzo Aftersales Manager

 

Providing professional warranty and service aftercare for new Sanlorenzo and Bluegame yachts.

Specific responsibilities will include (but not be limited to) the following:

  • Client experience – ensuring the client experience exceeds all expectations, being warm, courteous and exemplary in its execution.
  • Build surveys – liaising with the build surveyor, yard and /or clients to ensure any points raised pre-handover are resolved prior to handover.
  • Commissioning and sea trials – visit the factory during build and upon completion to sign off the yacht.
  • Handover – accompanying the clients during the handover process, acting as their representative as necessary.
  • Client communication – acting as the main point of contact between clients, captains and build yard for aftersales, warranty and service.
  • Oversee and satisfactorily resolve all warranty issues for the Sanlorenzo and Bluegame range, working closely with all stakeholders to resolve technical and operational issues, maintaining a positive customer relation in all communications.
  • Monitor the warranty cost recovery, ensure that non-recoverable costs are kept within acceptable levels and other costs are recovered.
  • Develop a comprehensive Aftersales service to include parts and service work for new boat customers, ensuring client retention through a comprehensive customer care experience.
  • Providing out of hours telephone support as and when required.

 

Person Specification

  • Previous experience with either construction, maintenance or operation of yachts, and detailed technical knowledge of a power boat’s systems and equipment a requirement.
  • A smart and well-presented appearance.
  • Excellent communication and negotiation skills with customers, suppliers and colleagues alike.
  • Solid commercial and business acumen.
  • Must have a flexible attitude to working weekends if required and be able to travel both in the UK and abroad at short notice if needed.
  • The ideal candidate will currently be working in a similar role within the marine industry.

Explore the Brands: Sanlorenzo and Bluegame 

Interested individuals should submit a copy of their CV together with a covering letter to Joanna Despard, HR Manager at the following email address: personnel@ancasta.com.

Closing date for applications is 25 February 2022.